Step #1: Start your login process as usual.
After you enter your username and password successfully, the system will prompt you for a new password (even if your current password already meets the new standard). The password criteria will have to meet the new standards outlined above. (There will be on-screen instructions to walk you through this process.)
Going forward, your password must contain a minimum of 8 characters and include at least one of the following:
- Uppercase Letter
- Lowercase Letter
Note: Passwords have up to 90 days before they expire and need to be changed.
Step #2: After changing your password, you will be prompted to configure the Multi-Factor Authentication settings. Up to three methods can be configured for receiving the code, as follows:
- SMS Mobile #: Will be used to send codes via text message (preferred method)
- Email: Will be used to send codes via email address
- Voice Phone #: Will be used to send codes via phone call
You may choose to enter all three or only one of these options. It is easiest and preferred to just enable SMS Mobile # as it sends a text message to a mobile phone.
The system will have pre-filled any phone or email that is already listed in your account; however if you want to use another phone/email for the purpose of receiving the code, those fields can be overwritten with new information. If the email and phone number don’t match the data in the system then an additional level of approval will be required and will cause a delay.
Important: If this is your office or home computer that you will use in the future to login, you should check the box “Remember This Device,” to avoid the code requirement on future logins from “this computer.”
Should you have any questions please contact your administrator.