PayMaster, Inc.

Payroll Specialist

General Information
Employee Type  Non-Exempt
Required Degree  High School
Manage Others  No
Description

Client Care representatives are responsible for resolving product or service problems, answering inquiries, fulfilling customer requests, maintaining call center database, taking and entering orders, and providing product/service information. The ideal candidate will have customer service experience, data entry skills, excellent verbal communication, problem solving skills, documentation skills, listening skills, phone skills, and be able to resolve conflicts and provide solutions.

Major duties include:

  • Accurately respond to questions and assist customers with product features, installation, setup, troubleshooting and hardware operations as appropriate
  • Provide quality technical support service through one-call resolution to establish a long-term customer relation
  • Utilize Windows based computer applications and inter/intranet based applications
  • Maintain performance standards in regards to productivity, quality assurance scores, attendance, sales, etc
  • Maintain a professional appearance, behavior, and conduct
  • Effectively work with peers
Requirements

Requirements

  • High School diploma or GED, some college preferred
  • Minimum of 2+ years experience in customer service, sales, or retail
  • Professional attitude and courteous telephone demeanor
  • Strong drive to help customers and solve their problems promptly
  • Ability to communicate clearly, both written and orally, and to convey information effectively
  • Strong organizational skills and time management
  • Ability to work accurately with attention to detail
  • Strong computer skills with ability to learn Customer Relationship Management (CRM) software applications and other related software
  • Ability to type 30+ wpm